Skip to Content
chevron-left chevron-right chevron-up chevron-right chevron-left arrow-back star phone quote checkbox-checked search wrench info shield play connection mobile coin-dollar spoon-knife ticket pushpin location gift fire feed bubbles home heart calendar price-tag credit-card clock envelop facebook instagram twitter youtube pinterest yelp google reddit linkedin envelope bbb pinterest homeadvisor angies

Pool Service FAQs in Granite Bay

Below is a list of our most frequently asked questions that we get from customers.
If you have any questions that haven’t been answered on this list, please feel free to give us a call at (916) 797-1700.

Why does my pool have algae?

Pools get algae from the outside environment. Algae is a tiny airborne spore that moves through the air like a seed from a tree. It enters the water and if the conditions are right (e.g., stagnant water, dissolved and decayed leaves, pollens, high phosphate levels), algae will bloom. Algae is a common problem when there is poor circulation, lack of filtration, low filtration, or poor water sanitation.

Why is my pool cloudy?

Cloudy water can happen for many reasons, including poor filtration, collection of contaminants in the water, improper pool chemical balance, and dead or live algae (green, black, yellow, or pink strains—there are actually over 20,000 types). Cloudy water can irritate swimmers’ eyes and cause the need for more frequent filter cleans.

How often should I clean my filter?

The pool and spa industry recommends cleaning your filter anytime you have a high concentration of dead algae circulating through the filter. If the filter pressure rises sharply, it is an indicator to clean the filter. Aquatique Pool Service schedules your filter to be cleaned three times per year to keep the pool clean and clear.

Why isn’t my pool sweep moving?

The pool sweep falls into three different categories: pressure-side, suction-side, and robotic. If your pool sweep stops moving, it could be that the internal parts need repair or adjustment. Sometimes if the equipment, pump, or booster pump fail, your sweep will stop moving. Additionally, you may have debris lodged in the cleaner (especially in the fall).

I have an older pool; can I convert to a saltwater system?

Typically, all pools can be converted to saltwater. Sometimes there are restrictions at the equipment pad (e.g., plumbing lines too close together). As installers, we have to work with the existing footprint of your equipment set. Saltwater pool conversion has become a very popular option. The advantages of a saltwater pool is getting to keep a lower chlorine level, complete control of your chlorine production (after heavy use you can easily “shock” the pool), and the naturally softening power of the salt, which gives the water a pleasant feel.

Why is my equipment making a loud noise?

You probably have become accustomed to the normal sound of your equipment when it is running. However, hearing a squeaking, squealing, scratching, or loud humming noise is a cause for concern. This is a probable sign that the bearings in the motor may be on their way to failure. Also, note that that pumps are loud when there is no water in them. If you are hearing abnormal sounds from your pump, it is usually best to turn your equipment off and call the pool professionals at Aquatique Pool Service for advice.

Why isn’t my equipment coming on?

If your equipment fails to turn on, it can be for a few different reasons. You may have a bad time clock or bad relay, your motor may have gone out, or you may have an issue with the electricity that runs the system. Call Aquatique Pool Service after you have checked to make sure it is not a simple fix such as a thrown breaker.

What should I do to protect my pool equipment during winter?

Your pool equipment should be protected throughout the winter by running your system during the very early morning hours to prevent pipes from freezing. Many automated systems have a freeze-protection feature, which will start your system automatically when a set cold temperature is reached. Although it is rare for the Granite Bay, CA, area to get a hard freeze of 32 degrees, it can happen. Frozen water in the pool plumbing will crack the pipes and result in leaks.

Why do I need a phosphate remover?

Since phosphates are the food for algae, a plant-based life form that can breed and grow in your pool, maintaining a phosphate-free environment is key. The municipal water districts use orthophosphate treatments to treat corrosion in the aging water pipe system. If you fill your pool during these treatment periods, you are adding phosphates directly into the pool water. Phosphates are also added to the pool by the direct result of decaying leaves, fertilizers used in landscaping projects that get into the pool, or rain or sprinkler water runoff. Using a phosphate remover is the only way to keep phosphates—and algae—out of your pool for good.

How do I drain water from an overfilled pool?

An overfilled pool can be caused by rain, or by forgetting to turn off the water hose when raising the pool water level. When manually filling your pool, always be sure to set a timer or put a rubber band around your wrist as a reminder to turn the water off. A pool left to overfill for hours can be a disaster! The water can find its way into your house, your landscaping, or worse: your neighbor’s property. Most pools come equipped with a hose bib attached at the pool equipment. Attach a hose to this hose bib, direct the hose to drain out in a desired area, turn on the system, and open the hose faucet. If you do not have that option, you can drain the pool with a portable submersible pump. Again, set a reminder so you do not drain too much water out.

What do I do if I find a dead animal in my pool?

Remove the animal immediately. Very small creatures like frogs, mice, and moles are of little concern because a properly sanitized pool will normalize the water chemistry. For larger animals, we recommend shocking the pool (raising the chlorine level) and running the filter for 24 hours.

How long should my equipment run in winter/summer?

The pool industry recommends that your filter should run for 6-8 hours in the summer and 3-6 hours in the winter. The basic rule is to achieve at least one “turnover” or circulation of the water per day through your filtration system. Your pool professional can help you with the calculation depending on the type of pump you have and the size of your pool. New, state-mandated variable speed pumps have longer run times but use less energy. They are efficient and proven money savers.

Still have questions? Aquatique has answers! Call today! (916) 797-1700